Sumaria Systems, Inc. Field Service Technician II in Edwards AFB, California
Field Service Technician II
Department: Information Technology Division
Office: Edwards AFB
Location: Edwards AFB, CA
START YOUR APPLICATION
Position: Field Service Technician II
Location: United States- California - Edwards Air Force Base
US Citizenship Required for this Position: Yes
Relocation Assistance: No relocation assistance available
Clearance Type: Active Secret Security Clearance
*Position Contingent Upon Contract Award *
Why Choose Sumaria Systems?
Sumaria Systems, Inc. is a CMMI- Level 3 appraised, ISO 9001:2008 certified Information Technology, Engineering, and Professional Services and Solutions Company headquartered in Danvers, Mass. With operating locations across the U.S., Sumaria provides a full range of services and is capable of responding rapidly and accurately to meet our clients- surge requirements. Sumaria has a proven track record of delivering cost-effective services and solutions to our clients on time and within budget. With more than 30+ years of experience and hundreds of successful projects, Sumaria provides a diverse range of technology-based solutions and is recognized as a source of quality information, technology, engineering and professional services and solutions for the Department of Defense and the Federal contractor community.
Sumaria is seeking a Field Services Technician II to support IT devices, hardware platforms, and applications for the AFRL Rocket Lab at Edwards AFB. This is a full-time position.
Interact with end user to identify a variety of issues related to desktops, laptops, printers, and server or network connectivity. Review open trouble tickets in the call tracking system to identify outstanding issues in need of resolution. Provide in-person, desk-side support for installation, configuration, troubleshooting for operating systems and software applications, both COTS and proprietary, as well as hardware. Install and maintain desktops; setup and configure laptops; install network wiring; troubleshoot printers; create accounts, accesses, and permissions. Communicate technical information in a non-technical manner. Monitor and resolve issues to completion using the call tracking system. Escalate any outstanding issues to senior-level technicians or engineers. Provide help desk support as necessary..
3+ years of experience in a help desk or technical support role. Must be BICSI certified. Must be able to meet DoD 8570 IAT II requirements (CompTIA A+, Network+, Security+, or CCNA-Security). Experience with Microsoft Windows 7/8/10 and Office 2010/2013. In-depth knowledge of operating systems, applications, printers, and PC hardware. Familiarity with a trouble ticket system such as Remedy, ServiceNow, or similar tool. Experience with TCP/IP, WINS, and DNS. Solid customer service skills, including good communication and the ability to demonstrate professionalism. Must be a US citizen and hold a current Secret clearance.
What We Offer
Sumaria is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes Sumaria a great place to work and grow.
Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
PLEASE APPLY AT WWW.SUMARIA.COM